We aim to deliver all orders within 5 to 10 working days of your order date. Some of our products are available to pre-order, with an estimated delivery date specified in the description product details. Delivery is free for customers on the UK mainland, except the Scottish Highlands, which carries a delivery surcharge.
In most cases, you will be notified of your due delivery date and time slot by email or text. If this slot is inconvenient, you can contact the courier to either change your delivery date or have it delivered to your neighbour or designated safe place. Please note that if your order is left in a safe place, My Kids Store will not accept any claims for non-receipt of order.
If you wish to return your order, you will be responsible for paying for the return postage. There will also be a re-stock charge of 15% which will be deducted from your refund. If the item is received damaged or the wrong item has been sent, My Kids Store will arrange the return and you will be refunded in full to your original payment method.
Ride-on Cars and Bikes
All dimensions for the ride-on cars and bikes are clearly described and pictured in the listing. Please make sure the product is of a suitable size for your child, because if you wish to return a product for this reason, you will be responsible for the return postage and a 15% re-stock charge which will be deducted from your refund. Any signs of box and packaging damage must be photographed on receipt and sent to My Kids Store by email within 48 hours. No claims will be accepted after this period has lapsed.
Arranging a Delivery?
Our team deliver all children’s products to your door throughout the UK.