Our Terms and Conditions
Warranty and Return Policy Details
You will be responsible for returning the goods to us at your cost and they must arrive in brand-new saleable condition, in their original packaging with any straps or security seals on the packaging secure where possible. We advise you to use an insured method of carriage as damaged boxes or products will not be accepted.
Please photograph the damage of the product in the box as you find it. Once you have found the item to be damaged, do not continue to assemble your item. Otherwise, we will assume you have accepted it and may ask you to prove that you haven’t damaged the item. Simply repackage your item and all accessories in their original packaging and return your item.
Replacement items will also have irregularities as they are all manufactured in the same way and the same batch, just as any ride-on toy from any other websites will all come from the same factories with the same irregularities.
It is important to note that we are not unique to this as this issue occurs in quite a few industries where plastic is fabricated this way. These irregularities are purely cosmetic and do not affect the operation of the toy and as such are not considered a warranty issue.